Salary: £52,000 - 57,000 per year Requirements: Technical Proficiency: Strong working knowledge of Windows environments, mobile device management, and virtual desktop infrastructure (vDWP). Customer-Centric Mindset: Ability to thrive in high-pressure environments and hit a minimum CSAT target of 4.2/5.0. Proactive Problem Solver: Proven track record of resolving at least 65% of generated incidents within the reporting period. Professional Communicator: Comfortable providing ad-hoc advice to leadership teams and translating technical jargon into clear instructions for non-technical users. Reliable & Present: Willingness to maintain 100% onsite presence in London, Monday through Friday for large-scale on-site roll-out campaigns. Organized: Diligent with documentation to ensure data integrity and service transparency. Responsibilities: Deliver expert guidance on IT topics, including Office 365, MS Teams, and Adobe Acrobat, while assisting users with data backups and restores. Install, configure, and profile the Siemens Digital Workplace (DWP) and virtual DWP (vDWP) in accordance with Siemens AG specifications. Commission and configure mobile devices (smartphones, tablets) and provide on-site support for installation of electrical connections for clients and peripherals. Identify and eliminate fault patterns in collaboration with Siemens IT and 3rd party vendors, including hardware repair within warranty and managing replacements for out-of-warranty equipment. Facilitate video conferences and live meetings, providing technical oversight for VC systems on a reasonable endeavors basis. Manage the end-to-end lifecycle of IT requests, including onboarding/offboarding services, processing hardware/software orders, and meticulously recording all activity in the internal ticketing tool. Escalate complex incidents to the next level as per established processes and maintain documentation for operational and IT service workflows. Technologies: Hardware Support Mobile MS Teams Office 365 Windows More: We are seeking a Helping Hands Support Specialist who will serve as the primary on-site technical point of contact, bridging the gap between complex IT systems and the end-user experience. Our mission is to provide comprehensive Smart Hands support, ensuring all digital workplace tools are optimized and functional. This role offers the opportunity to work in a dynamic environment in London, with benefits including professional development and a focus on user satisfaction. last updated 16 week of 2026