We are looking for an administrator who has a passion for supporting customers and finding solutions to their pain points. This role is paying £24,000 and offers hybrid working. Key Responsibilities for the Complaints Administrator: - Ensuring all incoming complaints are acknowledged and logged within 48 hours of receiving them - Pass over escalations to the accurate teams - Reviewing closed complaints to support with identifying recurring issues - Providing administrative support to the wider teams - Following procedures and company policies Key Skills for the Complaints Administrator: - Experience with Excel, ideally intermediate level - Strong customer service and desire to help customers - Calm and proactive demeanor - Comfortable learning and using different company systems Please apply as directed!