Overview & Responsibilities:
1. Builds and maintains a strong “brand” by building relationships in the community, staying innovative with social media, i.e., FB, Instagram, and keeping the individual brand aligned with the business segment
2. Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time
3. Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
4. Maintains customer service standards as implemented for appropriate brands
5. Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot adequately maintained and in working order always
6. Leads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locations
7. Drives revenue, sales, and business results
8. Holds responsibility for leading monthly and quarterly financial and business reviews with Team Members
9. Leads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, Client Families, and building are safe and secure
10. Partners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communication
11. Acts to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisor
12. Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
13. Participates in weekly update calls with supervisor to share and exchange resources and to ensure goals are being met
14. Communicates the importance of a differentiated guest experience by clearly articulating the value of ShareLife
15. Holds self and all direct reports accountable for completing all company assigned learning assignments, including compliance, i.e., OSHA, FTC, Harassment prevention
16. Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
17. Leads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecards
18. Oversees Preneed Production, including managing the budget, staffing for Preneed sales, and ensuring At-need families are aware of future pre-need offerings
19. Initial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepared deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
20. Meets with client families to listen and arrange personalized funeral services and ensures their experience with the business is of the highest quality
21. Utilizes systems/technology, i.e., arrangement conference technology system in place to review merchandise options, enter contracts and complete necessary forms at the time of arrangement, and complete tasks and resulting details
22. Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
23. Supervises and supports funeral services regularly and oversees all post-service follow-up as needed
24. Demonstrates an understanding of family surveys and can address concerns and complaints with the family providing feedback
Requirement & Qualifications:
25. High school diploma or the equivalent
26. Valid state-issued funeral director license (as per state licensing requirement)
27. Experienced decedent care, i.e., embalming (per state requirements)
28. Keep all licenses and continuing education requirements current and in good standing
29. Minimum one to three years of management experience and the funeral industry combined is preferred
30. Demonstrated knowledge & experience of all aspects of the funeral service
31. Ability to lead and support the customer interaction experience
32. Works cohesively with supervisor and builds strong relationships with peers and direct reports
33. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
34. Organizational and planning skills; time management skills, and the ability to prioritize work
35. Lead a team of Funeral Directors and Team Members with the ability to address and effectively resolve concerns and complaints
36. Operations knowledge, specifically profit & loss systems, i.e., costs controls, effectively collect funds at the time of arrangement conference, educate every family on every option every time to create additional revenue and to ensure client satisfaction
37. Strong communication skills and high levels of compassion and integrity
38. Ability to lift 150lbs safely
39. Valid state-issued driver’s license with a clear driving record
Team Member Benefits Include:
40. Sign-on Bonus!!
41. Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
42. Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
43. Competitive salaries and performance incentives
44. Team member referral program
45. Medical, dental, prescription, and vision insurance
46. Vacation, sick, and holiday pay
47. 401k with company match
48. Company-paid life insurance, long-term disability, and short-term disability
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