Client & Service Expert
* Achieves individual sales goals
* Develops strong product knowledge across all categories
* Provides exemplary customer service by delivering the ultimate Kate Spade experience
* Develops a personal clientele through effective selling skills, proactive client outreach and use of a client book
Building Brand Equity
* Understands and communicates the Kate Spade aesthetic, brand philosophy, and lifestyle to customers
* Demonstrates interest and ability to work as part of a team
Operational Excellence
* Executes operational tasks as per company directives
* Accurately processes all POS transactions
* Adheres to visual directives and ensures daily store standards are executed
* Assumes heightened responsibility as Keyholder for the store
Skills and Abilities Required
* Professional selling skills and exceptional interpersonal skills
* Prior luxury‑goods experience is preferred
* Proactive ability to multi‑task and prioritize
* Works well in a team environment
What Kate Spade can offer you
* An inclusive, innovative, and fun working environment
* Internal mobility and career progression
* One paid volunteering day per year and opportunities to volunteer with global projects
* Learning and development opportunities through the Ambassador Programme
* Equity, inclusion and diversity initiatives, including employee resource groups and regional inclusion councils
* Attractive employee discount
Our Competencies for All Employees
* Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; obtains first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers, gaining their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; is a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; takes on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
England, United Kingdom of Great Britain and Northern Ireland
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