Business Analyst - Customer Experience Location: Gaydon (hybrid) Duration: 6 months (possible extensions) Day rate: circa £250 inside ir35 One of our clients is seeking an experienced Business Analyst to join their team. You will support the CEX Unity Programme, a major transformation bringing together four CEX teams into a single, unified operating model. You will play a key role in enabling clarity, efficiency and effective delivery by defining and documenting new ways of working. Key Responsibilities Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions, Markets and wider Commercial and Enterprise areas. Build and maintain a comprehensive process inventory and document current and future state processes in AIRS (JLR's business process management tool). Engage stakeholders across regions, brands and functions to gather insights, validate process designs and build alignment. Identify duplication, inefficiencies and opportunities for continuous improvement across processes. Clarify roles, responsibilities, decision points, sign-offs and hand-offs within and between teams. Support the development of RACI documentation, operating model artefacts and change impact assessments. Contribute to organisation design activity and transition planning. Collaborate closely with the Programme Manager, Project Managers, Organisation Design, People Partners, and Change and Comms teams to ensure timely delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Strong workshop facilitation and stakeholder engagement skills. Experience working within transformation programmes and complex matrix environments. Comfortable working in ambiguous, fast-changing settings with a delivery-focused mindset. Experience in automotive, digital or customer experience environments is a plus. Desirable Attributes Collaborative, proactive and highly organised. Able to manage multiple priorities independently. Strong written and verbal communication skills. Familiarity with organisation design and change management principles. Please apply today or email your CV to lthomson@mcgregor-boyall.com to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.