Tenancy Enforcement Advisor
£27,060
Hybrid - weekly presence required in either Rushden or Boston office
Permanent, Full Time
As a Tenancy Enforcement Advisor at Amplius, you’ll be the first point of contact for customers reporting anti‑social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence.
You’ll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities.
Salary: £27,060
Contract: Permanent
Your week: Full Time 9am to 5pm
Location: Hybrid – weekly presence required in either Rushden or Boston office
Snapshot of your role
* Be the first point of contact for all anti‑social behaviour (ASB) and neighbourhood management queries via calls and webforms.
* Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system.
* Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience.
* Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies.
* Record all customer interactions accurately and compliantly, ensuring data protection requirements are met.
* Achieve key performance indicators, including communication timescales and customer satisfaction targets.
What we’re looking for
* Good written and verbal communication skills with the ability to handle sensitive conversations.
* Strong ICT and administrative skills with confidence using systems and recording information accurately.
* Ability to manage individual and team targets while maintaining a high‑quality service.
* Confident in dealing with difficult situations and resolving them in a positive, customer‑focused way.
Desirable
* Experience of high‑volume call handling.
* Knowledge of anti‑social behaviour and relevant legislation.
DBS clearance may be required for this role
Please read the attached Job Description before applying so you get the full scope of the role.
Timeline
Closing: Wed 11th February
Virtual Interviews: Mon 16th February
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference