We are currently seeking a highly skilled and experienced Claims Negotiator to join our Clients Liability Team. As a Claims Negotiator, you will be responsible for managing an allocated portfolio of claims in accordance with company and regulatory requirements, while ensuring the delivery of service excellence.
Responsibilities:
* Handle liability claims from First Notice of Loss (FNOL) to final settlement, following the processes and procedures outlined in the "Claims-Guiding Principles" document.
* Proactively drive each case in association with the diary system to achieve the most economical settlement at the earliest practical time.
* Accurately reserve claims in accordance with the Company's reserving policy of "Ultimate Claims Spend" and regularly review and amend reserves as necessary.
* Identify and pursue all avenues of recovery.
* Play an active role in audit functions when directed.
* Provide appropriate information to internal colleagues in accordance with documented procedures.
* Appoint panel service providers as needed and contribute to monitoring their performance to ensure the highest possible standards.
* Keep senior staff informed on individual large losses and claims trends identified.
Key Performance Indicators:
Financial:
* Accuracy of reserves.
* Claims lifecycle.
People: