Are you looking for a rewarding role where you can make a real difference to families across the country? This is an exciting opportunity to join DIO as we recruit Housing Estate Managers (HEM) to help improve the housing experience of our service families. With the award of new multi-year contracts to industry partners, now us the perfect time to come on board and play a key role in shaping the future delivery of our services. As part of the DIO Accommodation team, youll be at the heart of delivering high-quality housing and support services for military families. Were responsible for managing housing across wide geographical areas. Travel to Ministry of Defence locations across the regions is an essential part of the role. Youll be responsible for ensuring the delivery of safe, well maintained and high standard housing. This includes managing repairs, maintenance, community upgrades such as playparks, and working closely with our industry partners to monitor and improve performance. In the York area alone, our team manages approximately 1,000 housing assets so theres plenty of scope to make an impact! This is a rewarding and fast-paced role that offers real variety beyond the typical office environment. You'll have the opportunity to make meaningful impact by working directly with families and a wide range of stakeholders. No two days are the same - you'll enjoy a high level of autonomy, using your initiative to respond to situations as they arise. The role involves regular travel to different sites, keeping things fresh and interesting, and there may be occasions where you're called on at short notice - ideal for someone who thrives in a flexible, people-focused role. We put our customers Service Families- at the heart of everything we do. Youll be part of a passionate, supportive team committed to delivering the best possible housing experience. If youre motivated by purpose, enjoy problem-solving and want to contribute to something bigger, this role could be for you. Key responsibilities include, but are not limited to; Building strong working relationships with a range of stakeholders, including industry partners, MoD colleagues and Service Families. Collaborating with partners to drive positive outcomes and continuous improvements. Managing your designated area and contributing to the planning and delivery of estate improvements through Additional Work Plans. Leading the creation, approval and oversight of new work requests across the estate. Delivering regional assurance activities to maintain high service standards and compliance. Investigating and resolving level 2 customer complaints in a timely and professional manner. Engaging proactively with customers to ensure a high-quality housing experience. Supporting the development and training of both yourself and your team to drive performance and growth. (Depending on location) providing effective line management for EO team members. Promoting a Safety First culture across all activities and areas of responsibility. Please join us for a candidate drop in session on Thursday 4th September at 2pm to find out more about the role and have the opportunity to ask questions. Join us via Teams with the details below; Meeting ID:328 205 377 108 4 Passcode:Fr6Ld2w2 Person specification Essential Criteria: Full UK Driving License (role requires travelling to remote locations not served by Public Transport). Demonstrated ability to work collaboratively with a range of stakeholders including contractors, industry partners, internal teams and customers. Ability to develop, manage and oversee works plan and new work requests effectively. Ability to manage competing priorities, communicate effectively across all levels, and ensure clarity in documentation and delivery. Confident using Microsoft Office and other systems for communication, reporting and project tracking. Licences Full UK Driving License (Role requires travelling to remote locations not served by Public Transport). Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Making Effective Decisions Changing and Improving Benefits Alongside your salary of 36,530, Ministry of Defence contributes 10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Please join us for a candidate drop in session on Thursday 4th September at 2pm to find out more about the role and have the opportunity to ask questions. Join us via Teams with the details below; Meeting ID:328 205 377 108 4 Passcode:Fr6Ld2w2 Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. At sift, you will be assessed against your CV and a 500 word Personal Statement. In your Personal Statement, please detail how you meet the essential criteria detailed in the person specification. At interview, you will be assessed against the following Behaviours; Communicating and Influencing Managing a Quality Service Making Effective Decisions Changing and Improving Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : DIORDAccn-Secretariat@mod.gov.uk Email : DIORDAccn-Secretariat@mod.gov.uk Recruitment team Email : DBSCivPers-Resourcingteam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk. Attachments DIO Candidate Information Guide Opens in new window (pdf, 1963kB) EXTERNAL PACK Opens in new window (pdf, 1562kB) Candidate Information updated Opens in new window (docx, 31kB)