Overall objective of the
position: The fundamental purpose of this position is to define, own, implement, and champion Quality Standards and Processes and overseeing Quality Assurance across Global IT services. This includes the provision of technical and business acceptance processes and ensuring that appropriate metrics and measurement are in place to track the Quality of delivery. The Quality Management Practice Lead drives continuous quality improvement by analysing defects, identifying root causes, and working with teams to prevent recurrences. They develop and manage testing strategies, standards, and metrics to proactively improve quality. The underlying strategic objective is to promote and achieve the Culture of Quality set out in the BDO Global IT Strategic Directions This role will partner with key stakeholders across Global IT, demonstrating Global IT's commitment to quality, reducing technical debt, and minimising business disruption.
Key accountabilities: The priorities for this position are establishing, documenting, improving, and championing quality policy, strategy, and processes across BDO Global IT functions. This includes the following accountability areas: Strategy and Planning · Develop and implement a BDO Quality Management System comprising standards, processes, tools, and documentation aligned to industry best practices and protocols. · Enhance visibility into quality by leveraging Azure DevOps data and dashboards to provide detailed metrics and governance reporting on application development and BAU services. · Champion quality policies, processes, and standards across BDO Global IT to instil a culture of quality, measured and tracked across portfolios and products.
· Provide governance oversight on implementing quality standards in projects and production support. · Communicate quality policies, processes, standards, and metrics across stakeholders and Global IT. · Drive continuous improvement by reviewing and enhancing quality processes for greater maturity. · Contribute quality and governance metrics for management reporting. Operational Delivery · Provide continual monitoring of operational processes and activities. · Support testing strategy and methodology for all development across Global IT · Perform gap analyses between desired and actual process quality. · Support identification of root causes for defects and escapes with the Problem & Change Manager. · Ensure services are delivered according to specifications and SLAs. · Conduct audits and reviews to validate process compliance · Provide people management for the Team Lead, Quality & Release Management and the Problem & Change Manager roles Quality Standards · Develop, implement, review, and continuously improve quality standards and processes to maintain and enhance effectiveness. · Select and implement industry best practices for quality management. · Maintain documentation for quality policies, procedures, standards, and tools. · Foster a culture of quality by ensuring appropriate quality gates are embedded in all products, services, and processes to drive continual improvement. · Provide governance and ensure quality across IT frameworks, methodologies, policies, guidelines, and standards. · Support accreditation processes for standards including ISO 27001, SOC2. · Develop and deliver training on quality standards to stakeholders and staff. · Participate in recruiting, onboarding, training, and performance management for the QA team. General Duties · Execute tasks as directed by the Global IT Management.
Qualifications and Experience The holder of this position should have the following qualifications and experience. · Bachelor's degree in Computer Science, Information Systems, or related field · 5+ years experience in quality assurance, quality management, or related roles · Experience implementing QA processes, standards, and metrics · Knowledge of QA methodologies and tools (e.g. test automation, bug tracking) · Experience with Agile and DevOps processes · Familiarity with IT governance frameworks and standards · Professional certification in quality management desired, but not mandatory · In depth understanding of quality control procedures and relevant standards e.g., ISO9001.
Skills and capabilities The holder of this position can demonstrate the following skills and capabilities. · Strong knowledge of quality assurance best practices and methodologies. · Ability to develop and implement quality standards, policies, processes. · Data analysis, metrics reporting, and process improvement skills. · Competence with flowchart and process mapping tools and procedures. · Strong auditing, documentation, and audit preparation experience. · Excellent communication and collaboration skills. · Excellent interpersonal and written English communication skills. · Strategic thinker focused on continuous improvement. · Excellent team leadership and people management skills. · Passion for quality and customer satisfaction. · Can track multiple aspects of multiple projects simultaneously, being detail oriented and well organised.
Key Stakeholders: This position interfaces with the following stakeholders. · Manager, Data & Quality. · Team Lead, Quality and Release Management. · Problem and Change Manager. · Portfolio Managers. · Product QA Leads.
· Development Project Managers. · Operations Support Manager. · External stakeholders including Suppliers and Vendors.