Supply Chain Domain Expert – Product Manager
Streamba, Glasgow, Scotland, United Kingdom
About Streamba
Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at.
What You Will Be Doing
As a Supply Chain Domain Expert, you will play a critical role in managing our product roadmap.
Key Responsibilities
* Technical Expertise: Customers will recognise your heavy industry supply chain domain experience, and you will be able to hear customer “wants” and identify the underlying customer needs – translating those into actionable product development objectives.
* Project Framing: Lead framing sessions with new customers, helping prioritise the deployment process to deliver value as quickly as possible.
* Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team.
* Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
* Collaborative Problem‑Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings.
* Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success.
Helpful Skills And Experience
* Technical Background: several years of experience in heavy industry supply chain management, with deep expertise in utilizing advanced software platforms such as SAP, Oracle SCM, JDA/Blue Yonder, and Infor.
* Problem‑Solving Skills: strong analytical and problem‑solving abilities, with a knack for troubleshooting complex technical issues.
* Communication: exceptional communication skills, including the ability to effectively elucidate and extract key insights from customer conversations to inform product decisions.
* Customer‑Centric: passionate about delivering exceptional customer experiences and building long‑lasting relationships.
* Team Player: collaborative mindset with the ability to work effectively across departments and with diverse teams.
Why Join Us?
* Impactful Work: Contribute to a fast‑growing company that is delivering value to customers around the world.
* Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement.
* Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions.
* Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment.
Perks & Benefits
* 25 days annual leave plus 11 bank holidays.
* Salary‑sacrifice pension scheme with 8% company contribution.
* Employee Assistance Program (EAP).
* Performance bonuses.
* Remote/hybrid working – office space in Glasgow & hot‑desking in Edinburgh. No minimum requirement for office working.
* Opportunities to visit customers around the world (from the USA to Australia and beyond).
* Flexible working for family needs, working abroad, etc.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr