Overview
Join to apply for the Req1501112 Customer Experience Advisor | Retail & Business Banking | S1 | Oxford Work Café Branch role at Santander UK
Location: Oxford, United Kingdom. This is a full-time, branch-based role with a 35-hour workweek across Monday to Saturday (8:00am – 6:00pm).
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring (Requirements)
* Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What we offer
* Starting salary of £24,000 plus a £500 annual cash allowance
* £24,500 per annum total with £24,000 base salary plus £500 flexible benefit
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 contractual days per year
* Discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Free access to digital health services, GP, wellbeing apps and online classes
* Pension contributions 8% base with potential employer contribution up to 12.5%
* Protection for you and your family (death-in-service, income protection, and optional life cover)
* Support for charitable giving and community partnerships
* Share in Santander’s success via share plans
* 24/7 online employee discounts platform
* Staff versions of our products with no fees and access to discounts
Other important information
* Right to work in the UK is required to commence employment
* Resourcing contact and application process details are provided as part of the standard recruitment notice
How to apply
If this sounds like a role you’re interested in, please apply. If you need an alternative format or additional assistance, contact resourcing@santander.co.uk
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