Location: Office-based, Felling, Gateshead Hours: 9:00am – 5:00pm, Monday to Friday Key Responsibilities: Provide day-to-day administrative support in a busy office environment Maintain accurate records, databases, and internal systems Process incoming booking requests and schedule personnel accordingly Ensure all job details are communicated clearly and confirm attendance Monitor ongoing assignments and follow up to ensure completion Answer incoming telephone calls and handle enquiries professionally Respond to emails and client queries in a timely manner Process invoices accurately and support basic finance tasks Carry out credit control activities, including chasing overdue invoices professionally Prepare and update documentation, reports, and correspondence Support the wider team with general office duties as required The Person: Friendly and approachable, with a positive attitude Confident communicator, both on the phone and in writing Highly organised with strong attention to detail Comfortable working in a varied role with shifting priorities Flexible and willing to take on additional duties when needed Professional and assertive when following up on overdue invoices Able to work well under pressure and manage multiple tasks