Overview
Supagas is a fast-growing national supplier of cylinder gases including LPG, Industrial Gases, Hospitality Gases and Helium. We are building a reputation for growth and success based on our “YES WE CAN” customer service offering and quality products in a highly competitive market.
About the role
As a Customer Service Officer, you will be the first point of contact for both new and existing clients. You’ll work in a multi-channel environment, addressing inquiries and providing exemplary, professional support. You’ll handle activities such as order processing, payment management, account reconciliation, pricing and administration.
What you possess
* Proven experience in an inbound call centre environment, managing high call volumes.
* Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
* Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
* Flexibility. This office-based role requires two rotating shifts: 8:00 AM to 4:00 PM and 9:00 AM to 5:00 PM.
* The skill to multi-task and work effectively across various programs and platforms.
* A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
* Resilience and effective time management.
What we offer
* Long-term job stability.
* Real essence of family and community across the team.
* Career development opportunities and ongoing training.
* Referral rewards – earn extra by referring friends to join the team.
* Access to our Employee Benefits App – discounts at 1,700+ brands for you and your family.
We reserve the right to commence the recruitment process prior to the advertised closing date. Therefore, early applications are strongly encouraged.
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What can I earn as a Customer Service Representative
Salary information is not included in this posting.
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