Account Manager Photocentric Ltd is a market-leading manufacturing company with locations in Peterborough, UK, and the USA. We are proud recipients of three Queen's Awards —one for Export and two for Innovation. We've developed a patented method of 3D printing and manufacture cutting-edge 3D printers, resins, and craft products that are exported globally. Innovation is at the heart of everything we do, and we're looking for people who share that passion. At Photocentric, we're seeking a talented and driven Account Manager to join our growing team. This exciting new role is key to supporting our sales and marketing functions while delivering exceptional service and building strong relationships with our valued customers in the UK, Europe and the US. If you're passionate about communication, problem-solving, and helping businesses grow—and you're motivated by success—we want to hear from you! The Role: Account Manager This Account Manager is a newly created role designed to bridge the gap between our customers and internal teams. As an Account Manager, you'll ensure seamless communication, high customer satisfaction, and identify opportunities for growth. You'll play a critical role in supporting our sales and marketing strategies. Key Responsibilities for the Account Manager: Building and maintaining strong client relationships across all markets. Serving as the primary point of contact for assigned accounts. Managing customer service communications and respond to email inquiries. Collaborating with internal teams to deliver high-quality service. Understanding client goals and ensure our solutions align with their needs. Identifying and acting on upselling and cross-selling opportunities. Supporting marketing initiatives, including managing social media for the Craft Industry. Preparing client reports, proposals, and project updates. Providing administrative and sales support to the wider team. Required Education, Skills and Qualifications of our Account Manager: Previous experience in account management or sales Proven customer services and strong administration skill A confident communicator with strong interpersonal skills. Enthusiastic about social media and networking with understanding of marketing principles. Organised, detail-oriented, and capable of managing multiple tasks. Analytical thinker and proactive problem-solver. Self-motivated with a strong desire to learn and grow. What we offer: Access to state-of-the-art 3D printing and prototyping facilities—for both professional and personal use. Competitive salary package. Higher employer pension contributions. Minimum of 24 days holiday. Electric vehicle and cycle-to-work schemes with free on-site charging. Free access to an on-site gym. A vibrant, friendly team culture with regular social events. If you would like to join our growing team and feel that you have the necessary skills and experience to become our Account Manager, please click ‘apply' now! We would love to hear from you. ADZN1_UKTJ