【About JD.com】
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.
【Our International Business】
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
Learn more about us: https://corporate.jd.com/
【About the Role】
As JD’s Digital Learning Head, you’ll shape the future of learning by designing and delivering cutting-edge digital solutions that empower our teams to thrive in a fast-paced, tech-driven retail environment. Reporting to the Head of Culture & Talent Development, you’ll own the end-to-end digital learning strategy, from curating AI-powered microlearning for global onboarding programs to professional development academies. By partnering with business leaders, you’ll ensure our platforms (LMS/LXP) drive measurable ROI, engagement, and skill mastery aligned with JD’s future talent needs and growth ambitions.
If you’re passionate about leveraging innovation to build a future-ready workforce, this is your opportunity to redefine how learning happens at scale in a Global Fortune 50 business.
Key focus areas: Digital strategy, learner-centric design, emerging tech (AI), cross-functional collaboration, and data-driven impact.
Key Responsibilities:
1. Strategy & Innovation
* Consult on business needs to develop a digital learning roadmap aligned with JD’s objectives e.g., tech-driven retail, supply chain efficiency.
* Pilot emerging tech VR/AR, AI chatbots to enhance learning experiences.
1. Platform & Content
* Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content.
* Design immersive and engaging microlearning modules and simulations tailored to JD’s needs.
1. Collaboration & Adoption
* Partner with stakeholders, HRBP's and end-users to integrate tools with existing HR systems and tools.
* Enable key stakeholders and teams on leveraging digital learning resources effectively.
1. Metrics & Impact
* Track KPIs e.g., completion rates, skills application and report ROI to leadership.
Core Skills & Behaviors:
* Adaptable: Thrives in dynamic environments, balancing startup-like agility with the structured scale of a Fortune 50 enterprise.
* Strategic Thinking: Ability to translate JD’s global ambitions into actionable development frameworks.
* Cross-Cultural Agility: Sensitivity to diverse working styles and regional market nuances.
* Data-Driven Decision-Making: Proficiency in using analytics to measure and drive program impact.
* Influence & Collaboration: Skilled at building consensus across hierarchies and geographies.
* Stakeholder Management: Skilled at building consensus across hierarchies (C-Suite and HRBP levels) and geographies.
* Pragmatic: Balances creativity and innovation with execution, prioritizing scalable solutions that deliver tangible business outcomes.
Qualifications & Experience:
* 6+ years in digital L&D, preferably in retail/tech.
* Proficiency in LMS/LXP, authoring tools (Articulate), and data analytics.
* Certifications such as CIPD Level 7, SHRM-SCP or Digital Learning Certifications (MITx MicroMasters in Digital Learning) are highly desirable.
* Experience of working in Global/e-commerce or fast-paced scaling organizations, preferably in Tech, Retail or Logistics.
* Experience with AI applications in learning, and building digital ecosystems in Workday LMS to personalize development is a plus.
What We Offer:
* The exciting opportunity to shape culture, talent and development strategies and contribute to the growth of a new and dynamic e-commerce business.
* A diverse, inclusive work environment, where you can make a significant impact on JD.com's global presence.
* A competitive salary and benefits package, including health insurance, pension, and performance bonuses.
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.