Account Manager Kettering - Office based Hours - Monday to Friday 09:00-17:30 (37.5hrs) Salary - £28kplus bonus and benefits Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building, problem-solving, and strategic thinking truly matter? This is a fantastic opportunity to join a well-established organisation with a national presence, supporting franchise partners and field management teams across the UK. We're looking for a confident communicator who can take ownership of a large receivables portfolio, strengthen customer relationships, and play a key role in reducing delinquency and losses. If you enjoy variety, autonomy, and working with a mix of finance and field-based teams, this could be your ideal next step. The Role In this fast-paced and varied position, you will: Manage a national receivables portfolio Work closely with franchisees and field management to control delinquency and minimise losses Resolve customer arrears and retention issues through proactive communication Conduct debtor-direct calling and negotiate realistic repayment plans Track and report on accounts, trends, and risk levels Recommend and support legal action when required Manage skip accounts, repossessions, and write-off submissions Provide guidance on credit sales, collections processes, and account management best practiceSupport the growth of the credit business Build strong relationships with regional sales teams and franchise networks Promote credit programmes, products, and benefits Train and support field personnel on credit processes Attend regional meetings and accompany field managers when needed Review compliance with internal programmes and credit approval processesDrive planning and performance improvements Analyse portfolio activity and create monthly action plans Produce weekly forecasts for management Develop reporting and presentations for field meetings Monitor performance trends and identify improvement opportunities Contribute to continuous improvement initiatives across the departmentAbout You You will thrive in this role if you are: Experienced in collections, receivables management, or financial services (2–4 years ideal) Confident communicating with customers, franchisees, and field-based staff Professional, organised, and able to manage a varied workload independently Skilled in MS Office and comfortable learning internal systems Flexible, adaptable, and motivated by solving problems and improving processes A strong communicator with excellent telephone and written skills Personable, positive, and able to build rapport quicklyGCSE-level education (or equivalent) is required. Why Apply? This role offers: A mix of customer contact, credit management, and relationship-building The chance to work closely with regional teams across the UK Autonomy and responsibility within a supportive team Opportunities to shape processes and help improve performance nationally A company culture that values quality, customer focus, continuous improvement, and teamworkIf you’re ready to join a collaborative, high-performing team where you can make a real impact, we’d love to hear from you. Apply today to find out more