March is the leading provider of critical engineering services.
We collaborate with the businesses of today, to engineer the industries of tomorrow.
We increase output, reduce cost, save energy and cut carbon, putting ideas on the table and boots on the ground for solutions that leave a lasting impact.
We are March. And we are engineering progress.
As the Helpdesk Resource Coordinator, you will be responsible for call handling, resource planning, and compliance monitoring duties across our various client premises within the Facilities Services division.
Key Responsibilities
* Accurately and efficiently logging all reactive jobs via telephone and email.
* Scheduling and coordinating maintenance activities, including PPM and reactive works.
* Proactively monitoring and chasing work orders to ensure completion within the required SLA.
* Responding to client queries and providing timely updates on job progress.
* Utilising internal reports to drive performance and meet contractual KPIs.
* Generating purchase orders for materials and subcontractor requirements.
* Planning, scheduling, and assigning PPM and reactive work orders to mobile engineers.
* Ensuring all PPM and reactive work orders are scheduled efficiently to minimise travel time.
* Ensuring all PPMs are completed within the appropriate timescales.
* Liaising with mobile engineers and the Contract Manager to ensure efficient planning of work.
* Escalating SLA failures in advance to optimise opportunities to avoid failure.
* Performing administration tasks as required by the business.
Skills and Experiences
* Experience working to strict SLAs & KPIs.
* Excellent communication and interpersonal skills.
* Attention to detail and ability to manage multiple tasks simultaneously.
* Strong administrative and analytical skills.
Specific Qualifications
* Previous experience working on a helpdesk or in a similar fast-paced environment.
* Previous experience in planning/scheduling for a mobile workforce (desirable).
* Experience with Microsoft Office packages.
* Strong literacy and numeracy skills.
What We Offer
* A competitive salary and benefits package appropriate to this position.
* An employer who values the ongoing wellbeing of its employees.
* Career development within a successful and growing business.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform crucial job functions, and receive other employment benefits. Please contact us to request accommodation.
If you would like to apply, please submit your details in the form, and we will get back to you as soon as possible.
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