Primary contact for a portfolio of clients, acting as liaison, ensuring smooth operation of client accounts Your new company My client is looking for a proactive and client-focused individual to join their team. Acting as the primary point of contact for a portfolio of clients, you will play a vital role in ensuring their accounts run smoothly, managing metadata, analysing sales performance, resolving queries, and identifying new growth opportunities. This is a fantastic opportunity for someone who enjoys building relationships, working with data, and contributing to a fast paced, evolving environment. Your new role Serve as the main point of contact for a portfolio of publishing clients Manage and respond to client enquiries, ensuring timely and professional resolutions Act as a liaison between clients and internal teams to ensure seamless delivery Oversee metadata, sales reporting, stock levels, and account administration Lead regular client meetings (virtual and in-person) to review performance and plans Identify and develop new business and growth opportunities within client accounts Collaborate with marketing teams to support campaigns and promotional activity Work with operational teams to resolve logistical or supply chain issues Support onboarding and offboarding of clients Continuously improve internal processes and client service delivery What you'll need to succeed Experience in publishing, books, or a related industry (1-2 years preferred) Strong communication and relationship-building skills Confident managing multiple client accounts and priorities simultaneously Highly organised, detail oriented, and proactive Comfortable working with data, reporting, and systems Strong problem solving skills with a solutions focused mindset Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Experience with tools like Canva or marketing platforms is desirable Able to adapt in a fastpaced, changing environment What you'll get in return Competitive salary Ongoing training and development opportunities Free on-site parking Service recognition awards A collaborative and supportive team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4792357