Co-op Live is redefining the industry, attracting world-class artists and renowned events while setting new standards in show programming, sound, fan experience, premium hospitality, and food and beverage. We don’t just host events; we create unforgettable live experiences for up to 23,500 fans every night, having proudly hosted the BRIT Awards, MOBO Awards, and the forthcoming NBA in-season game among a globally celebrated programme. Powered by a leading team of professionals passionate about music and live entertainment, we are committed to delivering exceptional experiences before, during, and after every event - meeting and exceeding best-in-class standard for fans, artists, and partners, our local community and planet. Collaboration is at the heart of all we do, with strong partnerships, including with our naming rights partner Co-op, helping us bring our shared vision to life. As the flagship UK venue for owners and operators Oak View Group (OVG), Co-op Live represents an exciting new era for live entertainment in Europe and beyond, standing proudly within a globally recognised portfolio of world-class venues. Here at Co-op Live, we are looking for a Business Systems & Project Coordinator to join our Technology Team. You’ll be the lead Coordinator for all system projects across the technology department and provide additional support to system developments across Co-op Live. You’ll be at the forefront of coordinating the development of the Single Customer View within our CRM; the bridge that connects all the teams within the business, contributing to our collective success. In this pivotal role, you'll be an essential part of our technology team, helping us shape the future of live entertainment and make a meaningful impact on our planet's future. As a Business Systems & Project Coordinator, we’re looking for someone who can play a key role in shaping and enhancing our customer journey through the effective management of our CRM and digital systems. Working closely with teams across Ticketing, Marketing, Commercial, Finance and external suppliers, you’ll support the development of Microsoft Dynamics 365, improve data quality and reporting, and help drive seamless fan experiences across all channels. From automating workflows and customising dashboards to coordinating stakeholders and delivering user training, you’ll be at the centre of system improvements, collaboration and innovation across Co-op Live. What Co-op Live will give to you! Alongside the benefit of working with an team of talented people, we want to help you get the best out of your work and have a work life balance. Provide you with development opportunities and regular one to ones Set you up to succeed in your role Your wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments This is a onsite role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK Salary: Up to £34,000 - £37,000 dependent on experience Benefits 25 days holiday plus bank holidays Employer pension scheme Private Health Care scheme – Vitality Life Assurance Eyecare vouchers Employee Assistance Programme to support you and your family Company sick pay scheme Enhanced family friendly benefits Office fruit & snacks Team social events What we’re looking for We’re looking for a highly organised and solutions-focused individual with experience in CRM systems, project management and systems integration planning. You’ll be confident managing multiple projects in a fast-paced environment, able to think strategically about long-term scalability and organisational benefit, while maintaining exceptional attention to detail. Strong IT and communication skills are essential, alongside a positive, resilient attitude and the ability to thrive under pressure. Most importantly, you’ll be a collaborative team player who brings energy, momentum and a proactive work ethic to a high-performing environment. Our Inclusion Commitments Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved. If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role. We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.