We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast. At Burendo, we believe that together, we can achieve incredible things. What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term. About the Role We are looking for an experienced IT Manager to join our Operations team. You will lead and manage Burendo’s internal IT Operations and act as the functional owner for the internal IT environment. You will oversee a small internal IT function, reporting into the Operations Director, and ensure our technology landscape remains secure, reliable, efficient and aligned to the business strategy. This role is hands on and delivery focused, combining practical support capability with operational governance. You will manage and continually improve our IT services, our SaaS estate, and our internal security posture. You will support the maintenance of our UKAS accredited ISO/IEC 27001 ISMS and our Cyber Essentials Plus certification, ensuring that our security, patching, operational controls and evidence remain compliant and embedded in BAU. Requirements As the lead for IT, you will work within the wider Operations function to deliver an effective, value for money digital/ICT operation aligned to strategic objectives and the needs of all stakeholders. You will lead and support the small internal IT function through clarity of purpose, collaborative delivery, and ongoing operational improvement. You will have proven hands-on experience administering and supporting modern technology systems, with strong troubleshooting ability across our platforms, with a supportive customer-focused mentality. The tools and applications you'll be working with include Microsoft 365, Slack, AWS, Miro, Harvest, HubSpot, BambooHR, Xero and related SaaS tools. You'll also be managing NinjaOne (Windows patching), Jamf Pro (Mac management), Mimecast, Sophos, Power Automate Premium, Jira Service Desk and vulnerability scanning (Qualys-based). Experience with workflow automation and integration using low-code tooling (e.g. Power Automate Premium) is valuable, supporting efficiency improvements to onboarding, offboarding and service processes. Responsibilities Manage and maintain Burendo’s internal IT services, tooling and platforms Maintain and improve patching and endpoint security (via NinjaOne, Jamf Pro, Sophos, Mimecast) Maintain and continually improve the operation of our UKAS accredited ISO27001 ISMS and CE controls Support governance, internal audits, surveillance audits and evidence production Lead IT Asset lifecycle, procurement and supplier management Maintain digital business continuity and disaster recovery processes Drive operational improvement and service enhancement initiatives Develop, maintain and enforce digital ICT policies and procedures Manage incident response, security incidents, problem resolution and escalation Deliver service reporting, performance insights and improvement plans Support client onboarding and secure access enablement Communicate complex IT concepts clearly to both technical and non-technical audiences Drive integration and workflow automation to enhance efficiency and reduce manual overhead Skills Leadership, people management and motivational skills Ability to write plans, cases, reports and communicate clearly and effectively Ability to work autonomously, prioritise effectively and deliver outcomes High operational discipline and attention to accuracy Strong understanding of IT governance, cyber security controls and regulatory obligations Benefits £50,000 - £60,000 DOE 25 days Annual Leave (plus bank holidays) An additional day of paid leave for celebrations 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total) Monthly Wellness Allowance Annual Learning and Development Allowance Paid time off for Life Events Matched Employer Contributed Pension (5%) Life assurance based on 4 x your salary Access to an Employee Assistance Programme Enhanced Family Leave Enhanced company sick pay A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension) Exciting calendar of Burendo social events and activities We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community. LI-Hybrid LI-MS