Overview
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply and complete our online assessment; a member of our recruitment team will contact you to discuss opportunities.
Why work with us
* Annual salary up to £27,976.00 (monthly pay)
* Hybrid working: only 2 days in the office each week for commuting savings
* Invested training and tools to help you succeed
* Fast‑paced environment with supportive colleagues and inclusive, diverse culture
Job Details
Start date: TBD. Location: NatWest, Newtownards. Shifts: Full time – 40 hrs per week, 08:00 to 18:00. Probity requirements: credit, criminal, sanctions, and fraud check; must provide documentation of last two years employment history and last five years address history.
Perks and Benefits
* Savings discounts / free online classes
* Help@Hand – savings discounts, podcasts, wellbeing resources, webinars
* Access to GP’s, mental health support, financial advice, legal advice
* Critical illness cover up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday purchase scheme
* Length of service awards
* Workplace pension
* Monthly Inspire Awards – for the best of the best
* Refer‑A‑Friend scheme earns you up to £1,200
* Monthly wellbeing webinars
* Dedicated employee experience progression support
Key Responsibilities
* Provide outstanding customer service as the first point of contact and help the organisation achieve its goals.
* Educate customers on different banking methods, helping them choose the right service options for their personal needs.
* Accurately and compliantly complete processes and procedures while ensuring a seamless, positive experience for customers.
* Take correct actions to deliver good outcomes for customers, regularly reviewing and mitigating gaps when identified.
* Deliver excellent service, keeping customer needs and financial goals in mind at all times.
What you’ll do
* Conduct financial reviews with customers and provide accurate information to enable informed decisions on financial products and services.
* Manage diary and balance proactive conversations with planned customer meetings.
* Support the bank’s way of working to assist as many customers as possible.
* Maintain relationships with colleagues in your department to support customers and stay aware of wider business aims.
* Resolve complaints and errors quickly and restore the customer relationship fully.
* Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Skills you’ll need
* Excellent communication skills, both verbal and written.
* Background of working within a regulatory environment.
* Good technology skills with the ability to use Microsoft Office.
* Customer‑focused attitude.
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