Overview
Hotel Chocolat has built a strong position as the UK's favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together. We're looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You'll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
Responsibilities
* Welcoming our customers and providing excellent service during their visit.
* Till and queue management, including processing transactions, refunds and exchanges at the till and responding to customer feedback.
* Learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
* Running tasting sessions and demonstrations of products.
* Working with the team to support deliveries and stock, keeping the delivery area clear and tidy in line with health and safety guidelines and maintaining the appearance of the store and café areas.
* If your store has a café area, preparing hot and cold drinks, ice creams and snacks according to guidelines and processes while adhering to allergens, quality and health and safety standards.
* You don\'t need retail experience to work here, but you should commit to being a true brand ambassador and support the success of the store and your team.
Benefits
* £12.54 per hour (London stores - £13.59 per hour).
* Incentives based on performance.
* 50% unlimited staff discount to treat yourself and your friends and family.
* 70% discount off a stay in our Hotel in St Lucia.
* Flexible working arrangements; we are open to discussions around balancing work and family/home life.
* A chance to work in an exciting, innovative and expanding company.
About Us
We\'re not just a chocolate company; we\'re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we\'ve built a brand that\'s about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we\'re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do; just like the perfect cacao pod, our success doesn\'t happen overnight. It\'s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind. This People Pledge is underpinned by our values of Originality, Authenticity and Ethics. We encourage new ideas and fresh thinking and we invite each of you to bring your ORIGINALITY to work. We want you to be your AUTHENTIC self - and feel comfortable to share your differences and what makes you unique. Our commitment to being an ETHICAL business means we have a deep sense of fairness in how we treat one another. This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
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