Usay Compare is a fast paced, exciting place to work. Both a marketplace for Private Medical Insurance and a stellar employer for progression; we have achieved 4.4 stars as an employer on Glassdoor. We are a team that thrive on challenges, and always have honesty at the heart of our values; thus, providing a great place to work and progress. With customer satisfaction at the heart of our business goals, our team needs an extra pair of hands to continue its journey to best practice; so, we are on the hunt for a passionate and driven individual that gets excited by a challenge and wants to achieve the best outcomes for the business and our clients. This roleis integral to our business as you are ensuring that the Sales Advisers are selling compliantly to our clients, abiding by the FCA regulations, and providing them with the best possible advice. What we can offer you: Competitive Salary – £24,570 per annum Work-Life Balance – Monday to Friday, 9:00 AM – 5:30 PM Great Location – Office based in South Cerney, GL7 5XZ Generous Holidays – 28 days, with flexibility around Bank Holidays an incremental holiday scheme! Full Training & Career Development – We’ll give you the tools, coaching, and continuous support to succeed and grow. A Positive, Fun & Supportive Team – Work in a welcoming office with great facilities, spacious breakout areas, and a collaborative atmosphere. This role includes, but is not limited to: Listen to, review, and assess the advice given by Sales Advisors to ensure that the clients’ overall needs have been met, and that all advice and documentation issued meets the required standards. (Full training will be provided) Identifying circumstances when product recommendations could be improved upon. Monitoring compliance with Financial Conduct Authority (FCA) regulatory requirements. What makes a successful Call Listening Administrator? Someone who has a strong eye for detail Demonstrates professionalism, integrity, credibility, and commitment Has excellent written and verbal communication Has the ability to develop positive relationships with colleagues Has strong listening and analytical skills Has sound judgment and reasoning skills Possesses the ability to work on their own initiative If you’re looking for a fun, fast-paced role where you can make a real impact while developing your career, this is the opportunity for you! Apply now to join a company that values you, invests in your development, and offers a fantastic work environment. We can’t wait to meet you!