Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
Are you ready to spearhead the evolution of digital products in the luxury travel industry? As our Digital Product Manager, you'll be at the helm, driving the development, launch, and optimization of groundbreaking digital solutions for the Ritz-Carlton Yacht Collection. You'll orchestrate seamless collaborations with internal and external teams, blending strategic vision with hands-on execution to deliver unparalleled guest experiences.
Key Responsibilities
* Lead a dynamic team through the entire product lifecycle, from ideation to rollout, ensuring every step aligns with our strategic objectives.
* Craft compelling user stories and develop a robust product roadmap rooted in thorough research, data analysis, and market insights.
* Collaborate closely with cross-functional teams to translate business needs into innovative digital solutions, fostering strong relationships across the organization.
* Continuously gather and integrate feedback from guests, developers, and stakeholders to drive product enhancements and optimizations.
* Monitor and analyze product performance, including usage, user feedback, and KPIs.
* Drive next-generation products for web and mobile applications.
* Deliver impactful presentations and reports to executive management, showcasing the progress and impact of our digital initiatives.
* Manage app store and/or google play version release process, including drafting release notes and maintaining the app store pages across all locals.
* Define, develop, and manage A/B or multi-variant tests.
Qualifications
* Bachelor's Degree in Computer Science, Information Systems, or Marketing
* 5+ years of proven experience in Product Management/Product Ownership within an Agile environment across web and mobile
* Travel or hospitality industry experience a plus
* Minimum of 3 years of management experience leading technical teams
* Expertise in tools like Figma, Aha, Jira, Smartsheet, and Google Analytics
* Salesforce Marketing Cloud Personalization knowledge is a plus
* Strong project management capabilities and a results-oriented mindset
* Demonstrated success in leading the development and launch of digital products
* Experience in consumer-facing digital strategies, innovation, and deployment
* Strong analytical skills, with a knack for interpreting data and driving informed decisions
* Exceptional communication and interpersonal skills, capable of engaging both technical and non-technical stakeholders effectively
* Ability to thrive in a fast-paced, deadline-driven environment, managing multiple projects with finesse
* Proven track record of building consensus and fostering collaboration across diverse teams
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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