Shop Manager - Employability Retail Initiative
Shop Manager - Employability Retail Initiative
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MAIN PURPOSE
Somebody Cares Scotland is launching an exciting new retail initiative designed to support young people aged 16-25 in the Aberdeen community through meaningful work experience in retail. This innovative shop will operate with seasonal themes, starting with a Christmas shop - creating diverse learning opportunities throughout the year.
The Shop Manager will be responsible for creating a supportive, educational environment where young volunteers can develop essential workplace skills, build confidence, and gain valuable retail experience to support their journey into permanent employment. This is an exciting opportunity to make a real difference in young people's lives while managing an innovative retail concept.
The successful candidate will work closely with project partners, local schools and the wider Somebody Cares Scotland team to ensure that each young person receives tailored support and development opportunities that match their individual needs and career aspirations.
KEY RESPONSIBILITIES
YOUTH DEVELOPMENT & MENTORING
* Provide guidance, support and mentoring to young volunteers aged 16-25
* Create individual development plans for each volunteer, identifying their strengths and areas for growth
* Deliver informal training in retail skills, customer service, teamwork, and workplace behaviours
* Work sensitively with young people who may have additional needs or face barriers to employment
* Maintain detailed records of volunteer progress and achievements
* Liaise with external agencies and support services as appropriate
VOLUNTEER COORDINATION
* Recruit young volunteers through partnerships with local schools, colleges, and youth organisations
* Design and implement a structured induction programme for new volunteers
* Create flexible rotas that accommodate volunteers' education and personal commitments
* Foster an inclusive, supportive team environment that encourages learning and personal growth
* Recognise and celebrate volunteer achievements and milestones
RETAIL OPERATIONS
* Manage day-to-day shop operations across our three seasonal themes
* Ensure attractive, professional merchandise displays that reflect seasonal themes
* Handle stock management, pricing, and inventory control
* Process sales transactions and maintain accurate financial records
* Provide excellent customer service and handle customer enquiries professionally
* Maintain shop cleanliness, organisation, and visual appeal
HEALTH & SAFETY
* Ensure all volunteers understand and follow health and safety procedures
* Create and maintain a safe working environment for young people
* Conduct risk assessments and implement appropriate safety measures
* Report any incidents or concerns promptly to project coordinators
* Ensure compliance with safeguarding policies for working with young people
ADMINISTRATION & REPORTING
* Maintain volunteer attendance and progress records
* Prepare regular reports on volunteer development and shop performance
* Coordinate with project partners and funding bodies as required
* Support volunteers with reference requests and employment applications
* Manage basic financial administration and banking procedures
OPERATIONAL DUTIES
* Shop Management: Open and close shop during agreed hours (Thursday-Saturday), ensuring security and proper procedures
* Seasonal Transitions: Lead the transformation of shop themes and displays throughout the year
* Stock Management: Source, sort, price, and display donated stock appropriate to seasonal themes
* Customer Relations: Deliver excellent customer service and handle complaints professionally
* Team Leadership: Create daily tasks and learning opportunities for volunteers
* Community Engagement: Promote the shop and initiative within the local community
* Partnership Working: Maintain relationships with local businesses, schools, and support agencies
ESSENTIAL REQUIREMENTS
Experience & Skills
* Experience working with young people - essential (formal or informal settings)
* Strong communication and interpersonal skills
* Ability to motivate, inspire, and support young people from diverse backgrounds
* Basic administration and organisational skills
* Reliability, punctuality, and professional approach
* Willingness to apply existing skills in a retail environment
* Willing to be PVG’ed
Personal Qualities
* Patient, encouraging, and supportive approach
* Adaptability and creativity in problem-solving
* Enthusiasm for youth development and community support
* Professional boundaries while maintaining approachable manner
* Commitment to equality, diversity, and inclusion
DESIRABLE REQUIREMENTS
* Previous retail or customer service experience
* Experience working with young people with additional needs
* Understanding of barriers facing young people in employment
* Knowledge of local youth services and support networks
* Basic understanding of safeguarding principles
* Qualification in youth work, education, or related field
WORKING CONDITIONS
Hours: Thursday to Saturday, 18 hours total per week
Schedule: Flexible within shop opening hours to accommodate volunteer availability
Contract: Initial 6-month fixed term with strong potential for renewal based on performance and funding
Training: Full induction provided plus ongoing professional development opportunities
WHY THIS ROLE MATTERS
This is more than just a retail management position - you'll be directly contributing to young people's futures, helping them build confidence, develop workplace skills, and take their next steps toward meaningful employment. You'll see the impact of your work every day as volunteers grow, learn, and move forward in their careers.
Join us in creating something special - a retail space that serves the community while transforming young lives.
To Apply: Please submit your CV and a cover letter to hr@somebodycaresscotland.org explaining why you're passionate about supporting young people and how your skills would contribute to this innovative initiative.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Sales and Business Development
* Industries
Non-profit Organizations
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