Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. LI-KantarMedia Job Details As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: Panel Administration Assistant Location: London, Westgate Salary: Competitive Full time/Permanent/Hybrid/ Saturday cover required when needed LI-Hybrid LI-EH1 LI-KantarMedia Role Description: BARB is the official provider of UK television audience viewing figures, using data collected daily from representative panel homes. The panel administration team supports over fifty field technicians who maintain and install equipment that measures viewing on TVs, PCs, and tablets. Their main responsibilities include accurate data entry into the Atria database and acting as the key point of contact for both technicians and panel members. They also handle appointment bookings, validate maintenance work, and ensure home equipment and demographic information is kept up to date. With the BARB contract renewed to 2029, the team is expanding and will provide full training across its systems and tools. Job Role Requirements Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks to validate that the metering is installed accurately. Gathering information from technicians about the equipment in the panel members homes and updating into a central database. Contacting panel members to book appointments for technician’s visits which could involve a first-time installation or revisit. Respond to incoming calls from panel members and record the outcome of calls in the contact history database. Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering. Provide support on ad hoc projects and initiatives. Conduct various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing. Perform all duties with an underlying objective of meeting of exceeding the divisions service level agreements Work collaboratively with all staff within the BARB team and other business units. Always consider the standards expected of the client when undertaking duties Ensure that daily targets set for routine activities are met and to standards expected. Requirements for position Service Orientated The desire to anticipate, recognize and meet other’s needs. Have a full understanding of the daily priorities and quality expectations Proactive collaboration with others Communicator Confident communicating with both colleagues and panel members Be able to interpret detailed information and articulate in a way that clearly explains the status Adaptability Be flexible to responding to business, stakeholder, and client needs Be versatile in your approach to issues Can adapt to changing priorities Previous experience of working in a helpdesk environment Any experience of working in an operations environment which have business critical deadlines Cultivating a Growth Mindset Be open-minded; seek and act on feedback. Create improvements and put new ideas into practice. Embrace purposeful collaboration Work proactively with your peers and others – in your team, across kantar and externally. Enjoy working as part of a team Collaborate with purpose, focusing on the desired outcome. Understand the bigger picture and goals (help others to be clear and motivated around a goal) Help others to flourish Have a positive and pragmatic attitude taking ownership to overcome obstacles. Show respect to inclusivity and embrace the diversity we all bring to Kantar. Be flexible to responding to business, stakeholder, and client needs Be versatile in your approach to issues Can adapt to changing priorities Previous experience of working in a helpdesk environment Any experience of working in an operations environment which have business critical deadlines Cultivating a Growth Mindset Be open-minded; seek and act on feedback. Create improvements and put new ideas into practice. Embrace purposeful collaboration Work proactively with your peers and others – in your team, across kantar and externally. Enjoy working as part of a team Collaborate with purpose, focusing on the desired outcome. Understand the bigger picture and goals (help others to be clear and motivated around a goal) Help others to flourish Have a positive and pragmatic attitude taking ownership to overcome obstacles. Show respect to inclusivity and embrace the diversity we all bring to Kantar. If you think you have the right skills, motivation, and drive to support our Panel Team, then don’t miss out on this opportunity and apply now Country United Kingdom Why join Kantar Media? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media.