Band Level 4 Job Description Summary The Patient Engagement Therapeutic Area Manager (PETAL) is responsible for a defined scope in the execution of Patient Engagement strategies and plans. Ensures all aspects of the daily operations run effectively and efficiently, identify and resolve upcoming issues, improve processes, ensure quality deliverables. Job Description Office Location: London (The Westworks), United Kingdom or Dublin, Ireland. LI-Hybrid Hybrid (12 days per month on-site if living within 50 miles of our London office) LI-Remote Remote (if living beyond 50 miles of our London office) Key responsibilities but not limited to: Enhance engagement with the patient community through a patient-focused mindset Identify solutions that educate and empower patient organizations to improve patients disease awareness, quality of life and access to therapies Work with Franchises, HCPs and patient organizations to plan and implement short and long term programs to meet both business and disease communities needs Stay current with relevant information and resources regarding industry and health care legislation Provide updates regularly to the disease communities Monitor metrics and audience statistical analysis and planning Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable) Key performance indicators: Quality of documents prepared (presentations etc.) Feedback from internal and external stakeholders High-quality delivery of individual contribution within projects Timeliness, reliability and quality of managed tasks Essential criteria: Project management expertise Operations management and execution Languages: English (written Skills Desired Accountability, Business Networking, Corporate Events, Corporate Sustainability, Customer Experience, Customer Service, Job Description, Microsoft Access, New Media, Personal Development, Pharmaceutics, Product Placement, Regulatory Compliance, Sales, Software Release