Overview
Job Title: Senior Business Analyst
Band: 5
Salary: £59,877 - £66,869
Location: Liverpool/Newport/Birmingham
Terms: Permanent
Hours: Full Time
Closing Date: 18th November 2025
Insight into CCS - Webinar
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Are you passionate about delivering and supporting software services that power digital transformation and support the Government's digital agenda? Do you want to play a crucial role in aiding CCS £30bn procurement operation? Join us in delivering new and improved digital services that power the Nation.
Job Summary
As Senior Business Analyst, you will lead and shape BA activities across complex digital transformation programs. You'll ensure digital services are designed around user needs, aligned with CCS and digital strategy and deliver tangible outcomes. You'll work with cross functional delivery teams and senior stakeholders to drive the delivery of digital services.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
The role of the Senior Business Analyst sits within the newly established Delivery Capability Domain within the Digital Data & Services Directorate (DDS).
Key Accountabilities
The duties listed are indicative, not exhaustive. The post holder may be required to undertake additional duties or assume other roles as reasonably required by the business to deliver services and achieve objectives. Any changes will be managed in line with HR policies, capability, and security requirements.
* Lead business analysis function for major digital initiative within CCS, ensuring alignment with business objectives and user needs
* Work with Product Managers, Delivery Managers, Service Designers, UCD, technical architects to define and prioritise requirements
* Design and facilitate workshops, stakeholder interviews, research to gather and validate business needs
* Translate business needs into actionable requirements, including user stories, process maps, data flows and acceptance criteria
* Advocate industry standards and best practices of business analysis, and mentor junior team members
* Support the Deputy Director of Digital Delivery and Capability in development of business cases, benefit realisation plan and impact assessments
* Collaborate with Policy, Commercial and Operations teams to ensure end-to-end service design, delivery and improvements
* Contribute to agile ceremonies, backlog refinement, sprint planning and retros
* Develop and maintain good relationships with internal and external stakeholders including suppliers
* Ensure business analysis work adheres to GDS standards and supports service assessments
* Own stakeholder relationships at senior levels; develop and maintain a strategic view of the business and policy context and how business analysis activities contribute to it
Essential Criteria
* Proven experience as a Lead/Senior BA working on digital delivery programs in complex environments with a strong understanding of business analysis techniques, including process modelling, requirements engineering and stakeholder engagement in an agile environment
* Strong communication and facilitation skills, with an ability to influence and negotiate with senior stakeholders
* Familiarity with Gov.UK design principles, GDS standards, Service Assessments and Agile delivery lifecycle
* Aware of the wider digital economy and advances in technology such as Artificial Intelligence (AI) and understand how these impact on a government context
* Certification in Business Analysis (BCS) or Agile (Scrum, SAFe)
* Experience with digital tools such as Jira, Confluence, Miro, Lucid
Desirable Skills
* Knowledge of procurement, commercial and/or public sector contracting
Success Profiles
You will be assessed against the following Behaviours:
* Leadership
* Seeing the big picture
* Making effective decisions
* Changing and Improving
You will be assessed against the following Technical Skills
* Requirements definition and management
* Stakeholder relationship management
* Agile working
(A link to the Civil Service Success Profiles Framework is provided below)
Success Profiles Framework
Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
What we will offer
* Competitive salary
* Generous pension scheme
* A discretionary non-contractual performance related bonus
* Working remotely in addition to working in advertised office location
* Flexi time scheme (available for B1-B6)
* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The interviews will commence WC 8th December either at one of our offices or via video with interview times and dates to be confirmed.
To find out more about our recruitment process please click here
Please note: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners' Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaints Procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Internal candidates should apply using their Workday account. Please use the careers hub for your application.
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