Your newpany
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting ofplex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new role
As a Technical Customer Services Administrator, your role will involve:
1. Technical Support & Troubleshooting.
2. Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
3. Diagnose and resolve hardware, software, and workflow issues.
4. Escalateplex or unresolved issues to specialist teams where appropriate.
5. Customer Support, Enablement & Training.
6. Support customers in understanding and using equipment and software effectively.
7. Deliver technical guidance and assist with problem-solving.
8. Contribute to the development of user guides, FAQs, and training materials.
9. Support delivery of training sessions (remote or on-site where required).
10. Pre-Sales & Post-Sales Support.
11. Collaborate withmercial teams to support demonstrations and technical discussions.
12. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
13. Knowledge Management & Continuous Improvement.
14. Accurately document technical issues, resolutions, and processes.
15. Maintain and contribute to internal knowledge bases and customer-facing resources.
16. Identify recurring issues and suggest improvements to products, processes, or documentation.
17. Cross-Functional Collaboration.
18. Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
19. Coordinate with field-based teams for issues requiring on-site intervention or repair.
What you'll need to succeed
20. Strong technical understanding of equipment, systems, or manufacturing-related technologies.
21. Proven ability to diagnose and resolve technical issues across hardware and software.
22. Excellentmunication skills, with the ability to explainplex technical concepts clearly.
23. Strong attention to detail with high-quality documentation skills.
24. Experience in a technical support, applications engineering, or similar role.
25. Experience within industrial, engineering, or manufacturing environments.
26. Exposure to customer-facing technical roles supportingplex products or systems.