Fee administrator

An exciting opportunity has arisen for a Fees Administrator to join a Higher Education organisation based in Central London. This role plays a key part in supporting the finance function through the accurate administration of fees and income, ensuring financial records are maintained correctly and queries are resolved in a timely manner.

Key Responsibilities:

• Support the day-to-day administration of fees and income, ensuring records are accurate and up to date
• Manage fee and income enquiries through Salesforce, ensuring cases are logged, tracked, and resolved in line with agreed processes
• Maintain and update student and fee records using SITS, ensuring data accuracy and completeness
• Respond to fee-related queries via phone and email, maintaining clear audit trails
• Assist with reconciling accounts and resolving discrepancies in line with procedures
• Support the allocation of payments and investigation of unmatched transactions
• Liaise with internal teams to resolve queries and ensure income is correctly applied
• Assist with reporting on fees, income, and outstanding balances as required
• Monitor accounts to identify issues or risks and escalate where appropriate
• Contribute to process improvements while ensuring compliance with internal policies and data protection requirements
• Act as a key point of contact for fee-related queries, managing shared inboxes effectively
• Provide wider administrative support to the finance team, including ad hoc duties as required

Ideal Candidate Profile:

• Previous experience in a Fees, Income, or Finance Administration role
• Hands-on experience using Salesforce, specifically for enquiry or case management
• Experience using SITS to manage student or fee-related records
• Experience working in a busy, high-volume environment
• Strong attention to detail with the ability to maintain accurate records
• Confident communicator, comfortable dealing with internal and external stakeholders
• Experience reconciling accounts and resolving queries
• Well organised, able to prioritise workloads and meet deadlines
• Proficient in Excel and finance systems
• Immediately available

Location: Central London

Working Pattern: Hybrid

Hours: 35 hours per week

Length: 4-month contract

Start Date: 6th July

Rate: £17 per hour