Overview
Helpdesk Operative – Location: Bristol. Hours: Part-time, Nights (2 on / 2 off shift pattern).
Responsibilities
* As a Helpdesk Operative, you'll be the first point of contact for queries, ensuring issues are logged, managed, and resolved efficiently.
* Act as the first point of contact for calls and enquiries during night shifts.
* Log, categorise, and track jobs or requests using our internal system.
* Prioritise and allocate tasks to the right teams to meet service deadlines.
* Liaise with subcontractors and coordinate site visits where required.
* Keep customers updated on progress and provide excellent communication throughout.
* Support colleagues with scheduling, reporting, and general administration.
* Assist with purchase orders, invoicing, and other ad-hoc tasks.
What we're looking for
* Strong IT skills (Microsoft Office, email, and data entry).
* Excellent communication skills and a confident telephone manner.
* A positive, proactive attitude with the ability to work under pressure.
* Organised, reliable, and able to prioritise tasks effectively.
* A team player who can also work independently.
* Flexible, adaptable, and customer-focused.
Desirable skills
* Previous experience in a helpdesk, call centre, or facilities management role.
* Experience with CAFM systems or job logging tools.
* Basic knowledge of building services/maintenance.
Why join us
You'll be part of a friendly, supportive team where your role makes a real difference. We value respect, teamwork, transparency, and continuous improvement—and we're committed to helping you grow and succeed.
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