The Knot Inn
Job type: Full-time | Permanent
Schedule: 5 days per week, variable shifts including days, evenings and weekends
No live-in available
The Knot Inn is a thriving countryside pub near Rudyard Lake, known for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business.
We are looking for an organised and motivated Assistant Manager to support the day-to-day running of the business. This is an excellent opportunity for someone with hospitality management experience who enjoys a hands-on role while also taking ownership of key administrative and operational duties.
Working closely with the General Manager and Head Chef, you will help drive standards, service and efficiency across the business.
Responsibilities
Support the daily running of the pub and ensure smooth operations
Lead by example on the floor and deliver excellent customer service
Manage shifts and support the team during busy service periods
Complete administrative tasks including emails, bookings, reports and paperwork
Manage rotas, staffing levels and holiday requests using company systems
Assist with recruitment, onboarding and training of new team members
Maintain staff records, attendance records and HR administration
Support stock control, ordering, invoices and supplier communication
Monitor labour costs, stock margins and weekly performance figures
Ensure compliance records are completed and up to date
Handle customer feedback professionally and resolve issues promptly
Step up to manage the business in the absence of the General Manager
Requirements
Previous experience as an Assistant Manager, Supervisor or Duty Manager in hospitality
Strong administration and organisational skills
Confident using email, booking systems and computer-based systems
Excellent communication and leadership skills
Passion for hospitality and customer service
Ability to remain calm under pressure and prioritise effectively
Good understanding of health & safety and compliance standards
Hands-on, reliable and professional approach
Full UK driving licence and access to transport due to rural location
Benefits
Career progression opportunities within a growing business
Supportive family-run company culture
Staff discounts
Staff referral scheme
Group income protection after qualifying period
Life insurance after qualifying period
28 days holiday including bank holidays, increasing with service to a maximum of 33 days
Free on-site parking
Christmas Day off
Positive and professional working environment
Schedule
10 hour shifts
Day shifts
Evening shifts
Weekend availability
Bank holidays
REF-228 159
TPBN1_UKTJ