Overview
Facilities co-ordinator. Days - 08:30 - 17:30 Monday to Friday. Flexible to assist with shift cover, or swapping to cover shift hours (normally 05:30 – 17:30).
As part of the Service Assurance Team, reporting to the Helpdesk Manager.
Responsibilities
* Be the customer-facing representative for our services, acting as the single point of contact for the building estate users/stakeholders.
* Enhance the customer experience by building and maintaining excellent relationships with occupants and exceeding expectations daily.
* Set consistently high standards within your allocated area and share best practices with the team to ensure service delivery meets and exceeds customer needs where possible.
* Work collaboratively in a team that communicates openly and keeps each other updated on all areas within the business.
* Serve as the first point of contact for FM-related issues across the BMW Account.
* Log calls on behalf of building occupants and regularly update stakeholders on issues, queries, and outstanding works.
* Log and chase work orders on behalf of the client, coordinating with the Lead Reactive Works Planner.
Qualifications / Skills
* Microsoft Office 365 skills.
* Knowledge of CAFM systems would be beneficial, although on-the-job training will be provided.
* Relevant experience in a helpdesk role, using business in-house systems alongside Microsoft packages.
* Knowledge of the hard services and facilities management sectors is desirable.
* Educated to A Level standard or equivalent (business) is desirable.
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