Job Description
Job Title: Card & Payments AdministratorTemporary - 7/8 months
Department: Customer Services - Card & PaymentsLocation: BristolSalary: £12- £14 per hour
Role Purpose
To provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.
Key Responsibilities
* Deliver consistent, high-quality customer service via phone, email, and letters.
* Process Card & Payments workflows accurately, meeting SLAs and KPIs.
* Prioritise daily workload according to workflow plans and deadlines.
* Escalate issues affecting workflow, controls, or service delivery.
* Handle complaints in line with FCA guidelines and regulatory requirements.
* Maintain knowledge of Card & Payment Schemes and internal processes.
* Communicate effectively with internal teams and external stakeholders to ensure smooth operations.
* Support continuous improvement initiatives and conduct quality checks on colleague's work.
Skills & Competencies
* Strong attention to detail and accuracy.
* Excellent organisational and time management skills.
* Ability to manage multiple tasks of varying complexity.
* Effective written and verbal communication.
* Customer-focused with problem-solving skills.
* Able to work independently and collaboratively within a team.
Experience & Knowledge
* Experience in retail banking or regulated financial services, ideally in administration or data entry.
* Knowledge of UK Card & Payment Schemes desirable.
* Experience working to SLAs, KPIs, and structured workflows.
* Experience handling customer correspondence (email, letters) in a professional environment.