Overview
We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client’s growing team based in Warrington.
Staffline is recruiting Customer Service Advisors based in Warrington.
The rate of pay is £25,000 per annum. This is a full-time role working Monday to Friday. The hours of work are: 9am to 5pm.
Key Responsibilities
* Responding promptly and professionally to customer enquiries.
* Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
* Resolving customer issues efficiently and empathetically.
* Maintaining accurate records of customer interactions using CRM systems.
* Liaising with internal teams to follow up on customer requests.
* Identifying opportunities to improve customer service processes.
* Ensuring compliance with company policies and data protection regulations.
Our Perfect Worker
* Previous experience in a customer service or contact centre environment.
* An interest in progressing to a management position.
* Excellent communication and interpersonal skills.
* Strong problem-solving ability and a calm, patient manner.
* Competent IT skills, including MS Office and CRM systems.
* Ability to multitask, prioritise workload, and work independently.
* A positive attitude and willingness to learn.
Key Information and Benefits
* £25,000 plus quarterly performance bonus.
* Full training and ongoing support.
* 20 holidays which increases with length of service plus bank holidays.
* Sharesave scheme.
* Loyalty scheme.
* Opportunities for career progression.
* Friendly and inclusive team environment.
Job ref: 1BUNZLHC
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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