Job post summary
Date posted: 11 August 2025
Pay: £12.45 per hour
Job Description:
Are you a customer service champion wanting to join a friendly team in this exciting role then join the Reception team at Skelwith Bridge Hotel. The role requires great customer contact with our customers with you being the first and last point of contact for guests whether in person at the front desk or on the telephone. You will need to be highly organised in order to
* Creating bedroom reservations by telephone or bookings from our website and agents.
* Greeting guests upon their arrival, processing their check in and providing an informative and friendly welcome and point of contact throughout their stay
* Checking guests out from the hotel processing payments and dealing with queries
* Handling enquiries into other hotel services and referring them to the correct person or collating the information for them
* Making bookings and reservations for other events, taking payments and food options.
* Dealing with customer requests and needs whilst at the hotel
Previous experience in a similar role is preferred however it is not essential as full training will be given. The right candidate will possess excellent customer service skills and will be a good team player who is a strong communicator.
Job Types: Full-time, Part-time, Permanent
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* On-site parking
* Free onsite accomation if needed
Work Location: In person
Job Type: Full-time
Pay: From £12.45 per hour
Work Location: In person