Job Description
Job Title: Fire & Security Service Engineer
Location: Edinburgh
Job Type: Full-Time, Permanent
Schedule: Monday to Friday (plus call-out rota as required)
Job Purpose
We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.
Key Responsibilities
* Carry out routine PPM in line with scheduled tasks and industry standards.
* Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
* Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
* Ensure compliance with all relevant Health and Safety legislation and company procedures.
* Complete detailed and accurate job documentation, reports, and asset records.
* Coordinate with subcontractors and suppliers for specialist system support and installations.
* Support and liaise with clients, ensuring a high level of customer satisfaction.
* Take part in an on-call rota for emergency response, as required.
* Identify opportunities for system upgrades, replacements, or improvements.
* Assist other trade teams on-site when required.
* Work proactively to support continuous service improvement and contract growth.
Working Relationships
Internal:
* Engineering Coordinators
* Service Managers
External:
* Clients and client representatives
* Subcontractors, suppliers, and system manufacturers
Qualifications & Experience
Essential:
* Recognised Fire & Security Apprenticeship or equivalent experience
* Health & Safety training (e.g. Manual Handling, Working at Height)
* Strong experience in fire alarm systems with supporting certifications
* IP and analogue CCTV system experience
* Current ECS card with Chapter 8 awareness
* IPAF trained
* Minimum of GCSEs (or equivalent) in Maths and English
* Industry experience in service, fault finding, and maintenance of fire & security systems
Desirable:
* City & Guilds 2360 Part 3 or equivalent qualification
* Experience with IT and networking related to security systems
* Supervisory experience (or ambition for future progression)
Key Competencies
* Teamwork: Works collaboratively to achieve shared goals
* Communication: Clear, professional, and effective with all stakeholders
* Planning & Organisation: Manages time, tasks, and priorities efficiently
* Commercial Awareness: Understands the impact of costs and efficiencies
* Risk Awareness: Identifies and mitigates operational risks
* Customer Focus: Delivers excellent service and builds positive relationships
* Adaptability: Responds positively to change and challenge
* Self-Motivation: Demonstrates initiative and a proactive approach
* Drive for Excellence: Committed to continuous improvement and quality
Health & Safety
All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.
, Equity & at Dalkia
At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.
Apply now to join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.
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