JOIN OUR FAMILY
At RBH, we believe our people are our biggest assets and value putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and has earned us a place in the Top 30 Best Places to Work in Hospitality. We are passionate about our industry and are always looking for new talent to join our journey.
A DAY IN THE LIFE OF A RECEPTION GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS BARROW
What you'll be doing...
* Varied 8-hour shifts, including early shifts starting from 06:30 and late shifts starting from 14:30.
* Working primarily at the front desk, communicating with guests daily.
* Assisting guests with check-in, check-out, inquiries, and requests.
* Handling reservations and administrative tasks.
* Cross-training to assist the F&B team in the bar and restaurant when needed.
* Passing on information and keeping staff informed of hotel activities.
* Striving for operational excellence and meeting or exceeding targets.
* Providing genuine hospitality to ensure guests have the best experience.
* Ensuring IHG compliance (training provided) while working with IHG Champions.
* Handling cash and basic financial balancing.
* Collaborating with housekeeping to ensure rooms are ready and guest expectations are met.
* Working with maintenance to ensure room availability and timely resolution of issues.
What We Need From You
We hire mainly based on personality & potential, but here are some requirements...
To succeed as a Reception GSA, you should:
* Be flexible with working hours, including some weekends.
* Be reliable, punctual, and maintain a positive attitude.
* Have hospitality or customer service experience.
* Possess basic computer skills and previous reception experience.
* Show great initiative, attention to detail, and double-check your work.
* Take pride in your work and strive to do it right.
* Be willing to help where needed and get involved.
* Have a desire to learn and adapt as the business evolves.
What We Offer
Our benefits package is designed to support and enhance our culture...
* Discounted hotel rates for you, friends, and family.
* Extra holiday days for your birthday.
* Flexible working arrangements.
* Pension scheme.
* Free meals on duty, saving over £1000 annually.
* Bonus incentives for excellent performance.
To learn more about our full benefits, watch our employee benefits video here.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. We consider all applicants based on their abilities and are happy to provide reasonable adjustments during the recruitment process. Contact us at careers@rbhmanagement.com if needed.
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