Medical and Clinical Administrator
We are looking for a Medical and Clinical Administrator to join our CAMHS Mental Health Team(s) situated in Severn Fields Health Village, Shrewsbury.
The CAMHS Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin.
The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants.
The post holder will be expected to use his own initiative and judgement, well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.
We are looking for someone that can identify with the following skills:
* Enthusiasm to provide a high-quality administrative service.
* Strong computer and keyboard skills in particular Word and Outlook.
* Good grammar and written skills.
* Honesty, integrity and commitment.
* Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
* Strong and confident customer service skills.
* Team player.
* Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.
Main duties of the job
We are looking for a Medical and Clinical Administrator working 18.75 hours per week, supporting the CAMHS Mental Health Team based in Shrewsbury.
Our Medical and Clinical Administrators are an integral part of our Admin Team, and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients. The administration offices are busy, and the role is challenging but also rewarding.
What will the role entail?
* Administration work including diary and clinic management for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals – scheduling appointments, supervisions etc.
* Type a range of documents including emailed requests, copy typing, and audio transcription.
* Use a variety of electronic systems (MS Office, RiO, E-Proc).
* Manage and deal with calls from families, carers, and other professionals.
* Confidently handling complex queries of a challenging/sensitive nature.
* Concise and accurate message taking.
* Using own initiative to proactively resolve problems.
* Minute taking.
* Day to day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals.
* Utilise the patient administration system (RiO) on a daily basis.
* Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Qualifications & Experience
* NVQ 3 in Business Admin, Finance, Customer Care or relevant experience
* Possesses a good standard of general education
* Possesses a recognised typing qualification (OCR Level 2 or equivalent or can display word processing skills to an equivalent level of competence)
* Audio Transcription (OCR Level 2 or equivalent)
* ECDL
Administration Experience
* Previous secretarial/administrative experience (1 year+)
* A good understanding of office procedures
* Working as part of a team
* Manage and prioritise own workload
* Dealing with the public
* Previous experience of working within the NHS
* Experience of RiO
Skills, Knowledge, and Abilities
* Good written and verbal communication skills
* Excellent typing skills and the ability to transcribe from audio with precision and speed
* Work on own initiative and as part of a team
* Proficient in the use of Microsoft Office packages (Outlook, Word, PowerPoint, Excel etc)
* Willing to travel to other locations as required
* Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
£25,760 to £27,476 a yearper annum (pro-rata)
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