2nd Line Engineer
Location: Huntingdon, UK
Clearance Level: High - DV Developed Vetting
Unleash Your Potential
You provide a crucial role in Core services, conducting fault rectification of incidents and supporting Problem Management, CSI and CR work.
Are you ready for your next challenge?
Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilized with a large number of active users, operating at varying security levels.
2nd line engineers are responsible for conducting advanced troubleshooting. Liaising with customers to ensure all issues are dealt with within SLA and KPI set down by the customer.
Responsibilities
* Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
* Responsible for updating of certification of the network.
* Provide expert‑level support to end‑users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
* Implement security best practices and respond to security incidents to protect the infrastructure.
* Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
Key Duties
* SD+ Ticket resolutions – Utilising technical expertise to ensure incidents are dealt with in a timely manner in compliance with KPI/SLA.
* Maintenance – Responsible for completing and recording periodic maintenance of the system using Periodic Preventative Maintenance (PPM).
* Patching – Utilising WSUS and SCCM to patch all domains Leidos is responsible for. Includes Microsoft and security updates to respond to vulnerabilities.
* Documentation – Maintain and create documentation of system configuration changes, and accurately record work in SD+.
* Resource Movement – Assist in the configuration, installation and deployment of infrastructure components, including virtual machines and UADs.
* Participation in Projects – Engage in infrastructure‑related projects, contributing to implementation build and testing phases.
Key Competencies
* Communication – Verbal, written including technical documentation.
* Adaptability and flexibility – Able to change focus under changing situations.
* Technical expertise – Ability to troubleshoot and fault rectify a variety of issues.
* Attention to detail – Inclusive of written work and operations carried out.
* Customer service excellence – Strong customer service orientation.
* Teamwork – Build effective internal and external relationships.
Pay Range
£36,900.00 – £46,100.00
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Qualified applicants with criminal histories consistent with relevant laws will also be considered.
Accessibility
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and we will respond in a way that best fits your needs.
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