The Inside Client Account Manager (ICAM) is pivotal in providing world‑class support to SHI's customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth. This role is perfect for an IT graduate who is looking to build a career within the IT industry as it offers the opportunity to progress in a multitude of directions. This position reports to Milton Keynes, U.K.
Responsibilities
* Function as the central sales contact for our core customer base.
* Forge strong relationships with customers, the external sales team, and SHI internal departments.
* Work closely with the aligned Outside Sales Team to collectively own the sales quota, help manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.
* Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
* Acknowledge and resolve customer inquiries proactively, resolving issues with a complete‑first‑time attitude, delivering an exceptional customer experience.
* Identify and capture new opportunities, moving them effectively through the sales pipeline.
* Source and develop comprehensive pricing quotes based on customers’ IT requirements, including new hardware, software, and associated services.
* Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world‑class support.
* Proactively manage customer maintenance and support renewals.
* Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
* Actively participate in team meetings to stay updated on product changes and business strategies.
* Actively participate in departmental initiatives and incentive programs.
Qualifications
* A passion for IT / technology and a desire to build a career within the IT industry.
* Exceptional communication skills (verbal and written).
* Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
* Excellent time management and organizational skills.
* Initiative‑taking and strategic approach to sales, aimed at enhancing the client experience.
* Ability to work effectively in a fast‑paced, collaborative environment.
Other Requirements
* Completed bachelor’s degree (College/University) or minimum 2 years of customer service experience in a corporate or office setting.
* Successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.
Benefits
* Our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S.
* Continuous professional growth and leadership opportunities.
* Health, wellness, and financial benefits to offer peace of mind to you and your family.
* World‑class facilities and the technology you need to thrive - in our offices or yours.
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