We're excited to welcome an enthusiastic and motivated National Account Support Advisor to join our Managed Accounts team here at Culligan!
Within this role you will be assisting our National Account Customers to thrive through dedicated day-to-day Account Management. Working with the National Account Support Manager, this role provides a support network for the National Account Sales Executives within the sales function of Culligan ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience.
This role is vital in ensuring the success and longevity of our National Accounts within the Managed Accounts Department. Your proactive approach to account health, customer experience, and retention will directly impact the company's growth and revenue.
Please note this is a Fixed Term Contract for 14 Months.
What this role involves:
* Building and maintaining meaningful relationships with key contacts/DMs within your customer portfolio.
* Acting as a direct contact for customers in your portfolio, ensuring satisfactory resolution of all needs.
* Achieving and exceeding Unit and Consumable revenue growth targets for the allocated customer pool.
* Working with interdependent teams to encourage customers to use automated/digital working methods.
* Serving as a trusted KAM partner to enable increased performance and optimisation of the portfolio(s).
* Governance of CRM/ERP updates, ensuring pipeline, lead source and customer data remain current.
* Owning and develop internal stakeholder relationships to support the needs of the KAM and customers.
* Monitoring Rebate Schemes, ensuring monthly accruals are executed timely and accurately by Finance.
* Collaborating with the customer and Cash Collection team to prevent growing balances and aged debt.
* Highlighting price errors to reduce invoice queries and credit notes whilst ensuring goods are charged.
* Assisting with review meetings in partnership with KAM, ensuring escalations are handled with priority.
* Supporting with price/tactical increase activities to defend the targeted revenue gain and relationships.
* Supporting your team and Line Manager in the delivery of business objectives.
* Maintaining strong communications with customers, all departments, and colleagues.
* Complying with and suggest improvements to the customer journey, policies, and processes.
* Positively promote the brand and company mission, living by and promoting our company values.
What we're looking for:
* Strong negotiation skills at a B2B level
* Expertise in Customer Retention
* Strong oral and written skills, building and leading rapport at all levels internally and externally.
* Ability to handle diverse and competing priorities against a deadline.
* 23 days' holiday + Bank Holidays
* Company Pension scheme
* Company Sick Pay (after qualifying period)
* Cycle to Work scheme available
* Employee rewards and discounts
* Option to join Health Care Cash Plan
* 24/7 365-day access to Employee Assistance Programme through Health Assured
* Access to on-going learning and development with our online learning platform
* Free onsite parking
* Life Assurance
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