* Provide the warmest welcome to our visitors and engage proactively with customer service.
* Process and promote retail and admissions transactions through the till system.
* Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance and grass cutting.
* Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
* Actively support in HES seminars, events, functions and promotions.
* Deliver guided tours/talks as part of the core visitor experience.
* Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
* Support the Monument Manager on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.
* Working together with your monument team to achieve overall commercial performance targets.
* Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
* Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
* Ensure the security of the site, buildings and contents, including acting as key holder (where required).
* Ensure that the health and safety of staff, visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment
Experience delivering high standards of customer service in a fast-paced environment.
* Excellent team working skills.
* Cash handling experience or willingness to undertake training.
* A genuine interest for working in the heritage tourism industry.
* Ability to work independently at times.
* IT skills and the ability to use basic online functions
Enrolment onto a Civil Service Pension scheme - 28% employer contribution
* 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
* Reimbursement for relevant professional subscriptions
* Support for further education and personal development
* Study leave for work related courses
* Flexible working hours (where appropriate)
* Free entry to all of our properties (with up to three guests)
* Free entry to English Heritage, Manx and Cadw properties