Job Title: Property Block Manager
Salary: £40,000 - £50,000 per annum
Location: Within the M25
Portfolio Size: Up to 600 residential units
About the Role
Our client, an established and independently owned residential property management company, is seeking an experienced and motivated Property Block Manager to join their growing team. The successful candidate will be responsible for the efficient and compliant management of a residential portfolio of up to 600 units, ensuring properties are maintained to a high standard and that clients and leaseholders receive a first-class service.
Due to the independent nature of the business, this role offers a collaborative working environment with minimal hierarchy, allowing managers to have their opinions heard and to play an active part in the company's ongoing development and success.
Key Duties and Responsibilities
Full day-to-day management of a residential block portfolio in accordance with the terms of individual management agreements
Acting as the primary point of contact for clients, leaseholders, and residents
Preparation, management, and monitoring of annual service charge budgets
Collection and control of service charge expenditure, ensuring costs remain within budget
Arranging and conducting regular site inspections (generally once per week per development) to monitor cleanliness, repair standards, contractor performance, and overall condition of the buildings
Identifying maintenance and repair requirements and instructing contractors accordingly
Coordinating and supervising contractors and service providers to ensure works are completed to the required standard and within agreed timescales
Overseeing health and safety compliance, including risk assessments, fire safety, and general building compliance
Managing insurance claims from instruction through to resolution
Responding to leaseholder and client enquiries professionally, efficiently, and within agreed timeframes
Dealing with general leasehold matters and interpreting lease provisions when required
Skills, Experience, and Qualifications
Proven experience working as a Property Block Manager or similar residential property management role
Strong knowledge of residential property management processes and procedures
Excellent organisational and workload management skills, with the ability to manage multiple sites simultaneously
Strong communication skills, both written and verbal, with a professional and customer-focused approach
Ability to build and maintain strong working relationships with clients, leaseholders, contractors, and colleagues
Confident using property management software
Good working knowledge of Microsoft Office, particularly Excel and Word
IRPM or TPI qualification desirable but not essential
A proactive, solutions-focused approach to work
Working Pattern
Role is based within the M25
Site inspections are generally carried out once per week per development, in line with management agreements
Combination of site-based and office-based working
Benefits
Competitive salary of £40,000 - £50,000 depending on experience
20 days annual leave plus Bank Holidays
Quarterly social and team-building activities
Salary sacrifice scheme for electric vehicles
One-month paid sabbatical after 10 years' service, in addition to annual leave
Supportive and collaborative working environment within an independently owned company