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Industry support officer

Newcastle Upon Tyne (Tyne and Wear)
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Support officer
€35,000 a year
Posted: 16h ago
Offer description

Overview

An opportunity has arisen within the Research and Development (R&D) Office of the Trust for a highly motivated and enthusiastic Industry Support Officer based at Regent Point, Gosforth. Situated within the Newcastle Joint Research Office (NJRO), which supports both The Newcastle upon Tyne Hospitals NHS Foundation Trust and the Faculty of Medical Science within the University of Newcastle, you will be part of a team ensuring a prompt and efficient service to researchers across both organisations. The Industry Support Officer will support feasibility, monitoring and coordination of local site set up processes (including support services, costing and contract negotiations, resource allocation) and will act as the main interface between Investigators, Industry, NHS sites and the Trust Industry Manager to support commercial clinical research in a consistent and reliable manner.


Responsibilities

* Feasibility & Site Identification:
o Coordinate local feasibility processes for industry-sponsored trials, including investigator identification and resource assessment.
o Liaise with research teams to manage Expressions of Interest and confirm site capability to national research networks.
* Trial Setup & Coordination:
o Support the setup of commercial trials, including contract negotiation, costing, and NHS permission processes.
o Work closely with support services and the Research & Development team to ensure timely and efficient trial initiation.
* Performance Monitoring & Reporting:
o Assist in tracking recruitment and performance metrics for industry trials.
o Provide regular updates and reports to the Trust Industry Manager, NIHR Research Delivery Network (RDN), and other stakeholders.
* Stakeholder Engagement:
o Act as a visible and reliable point of contact for commercial sponsors, Contract Research Organisations (CROs), and NIHR RDN staff.
o Communicate complex and sensitive information across internal and external teams.
* Policy & Service Development:
o Contribute to the development and implementation of local and regional research strategies, policies, and procedures.
o Ensure compliance with national regulations and Trust guidelines.
o Deliver training sessions on commercial research processes, including trial costing and setup.
o Maintain up-to-date knowledge of relevant legislation, frameworks, and Trust‑specific procedures.
* Information & Data Management:
o Use and maintain research databases and reporting tools.
o Produce documentation and reports using Microsoft Office and other specialist software.


Qualifications

* A degree or equivalent experience in clinical research.
* Advanced knowledge of clinical trial setup and governance frameworks (e.g. ICH GCP, Research Governance Framework).
* Excellent organisational and problem‑solving skills.
* Strong interpersonal and communication abilities.
* Advanced IT skills, particularly in Microsoft Office.
* Experience working independently and managing multiple projects.

We welcome all applications irrespective of people's race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

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