Bakehouse Team Member
Zero Hours
Salary £12.21
(Weekend availability is a necessity for the role)
You will be responsible for the overall day-to-day supervision of the Bakehouse, our onsite shop selling hot drinks and food.
About the Role & Responsibilities
Oversee day to day operation of the Bakehouse ensuring a high level of customer service is always maintained
Organise and direct staff to ensure exceptional customer service levels, interacting with guests, motivating staff and presenting a fun, upbeat atmosphere
Ensure correct procedures are followed for tills and cash handling in line with company procedures
Present a professional appearance and attitude always maintaining an excellent standard of customer service
Maintain high standards in the cleanliness and presentation of all areas, ensuring a quality visitor experience is consistently achieved
Deal effectively with any customer issues, concerns, or complaints and escalate if appropriate, reviewing feedback to inform improvements
Work with management to organise relevant staff development and training, to review and improve policies, procedures, and systems and report any maintenance issues immediately
About us
* The Hotel has 135 bedrooms
* We can sleep up to 300 people
* We have 130 Leisure club members
* The Spa has 8 treatment rooms
* There are 500 spaces in our carparks
* We have 4 function suites (6 bars & 4 Kitchens)
The Package / Benefits / Opportunities:
Free membership and use of leisure facilities
Free on-site parking
Discount on dining, accommodation & spa treatments for yourself, family & friends
28 days holiday
Free meals on duty
Required Skills:
· Previous experience in a supervisory or team leader role within a coffee shop or restaurant
· Experienced in successfully supervising a team with proven results.
· Lead from the front delivering the highest of standards & consistency.
· Able to prioritise workload and able to work within a busy environment.
· Strong work ethic, making sure that the guest experience is fulfilled with any reasonable request carried out quickly and to the highest standards.
· Great attention to detail, taking pride in your performance and strive to provide the highest levels of cleanliness at all times.
· Passionate about hospitality, whilst delivering outstanding service.
· Experience of managing budgets and controlling costs to deliver agreed payroll and purchasing objectives.
· Ability to recruit, train, motivate and develop your team.
· Excellent knowledge of Health & Safety and current legislation
· First Aid at Work trained desirable`
Job Types: Permanent, Zero hours contract
Pay: £12.61 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site parking
* Referral programme
Experience:
* Supervisory: 2 years (preferred)
Work Location: In person