Overview
The Recoveries team at DWF is excited to welcome a new Customer Service Advisor to our dynamic Collections/Recoveries team in Leeds. This hybrid role offers the flexibility of working in the office for 3 days and from home for 2 days each week. As a Customer Service Advisor, you'll play a crucial role in maximising recoveries within our fast-paced and energetic team. Pre-legal collections involves sending a combination of letters, emails and telephone calls prior to any legal action being taken against a person who owes money. We are committed to your development and offer genuine opportunities for progression within our team and the wider business.
Responsibilities
* Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
* Handle inbound and outbound calls in a pre-legal collections environment.
* Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
* Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources.
What will help you succeed in this role?
Essential
* Excellent written and verbal communication skills
* Previous Customer Service experience
* Computer literate including proficient use of Microsoft Office
* The ability to prioritise and manage multiple tasks
* Good attention to detail
* Good teamwork skills
Desirable
* Previous experience within collections/debt recovery (not essential)
What we offer?
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
#J-18808-Ljbffr