Job overview
An exciting new opportunity has arisen, we are seeking a well-organised and proactive Cluster Development Support Officer to join our Primary Care & Therapies Group.
This Band 4 role is central to delivering high-quality administrative support to the Cluster Development Team and the wider Performance and Planning function. The successful applicant will be instrumental in maintaining effective governance, financial tracking, and service delivery across eight clusters, supporting the team in achieving local and national healthcare objectives.
If you're looking for a role that makes a real impact on the health and wellbeing of local communities, this could be the perfect opportunity.
Main duties of the job
This post provides key administrative support across multiple workstreams in the Primary Care & Therapies Group. The role includes:
1. Supporting the Cluster Development Team in day-to-day administrative functions, including meeting coordination, minute-taking, document production, and database management.
2. Contributing to planning, governance, and financial tracking processes aligned with Welsh Government and Health Board priorities.
3. Supporting the wider Performance and Planning function through data analysis, reporting, and maintaining up-to-date records to inform decision-making.
4. Assisting with implementation of cluster programmes, service evaluations, and grant scheme administration.
5. Acting as a point of contact for internal and external stakeholders to maintain effective communication across the team and partnership forums.
The post holder will be expected to work independently, manage multiple priorities, and contribute to the delivery of sustainable, well-governed primary care services.
Working for our organisation
At Swansea Bay University Health Board, we believe our staff are our greatest asset—and we want you to feel confident and supported as you begin or continue your NHS career with us. As part of one of the UK’s largest and most forward-thinking healthcare organisations, you’ll have access to a wealth of professional development opportunities, a supportive team culture, and the chance to make a real impact.
The Primary Care & Therapies Group plays a critical role in shaping sustainable, community-based healthcare through innovation, collaboration, and strong partnerships. In this role, you’ll be part of a dynamic team that works closely with colleagues across eight clusters, local authorities, third-sector partners, and national programmes to improve the health and wellbeing of our population.
We are proud to be an inclusive employer. We welcome applications from everyone—regardless of sex, race, religion or belief, disability, sexual orientation, gender identity, marital status, pregnancy or maternity status. Our core values—Caring for Each Other, Working Together, and Always Improving—are at the heart of everything we do, including our commitment to equality and fairness.
If you’re looking for a rewarding role with excellent career prospects—set in a vibrant and cosmopolitan city—look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications & Knowledge
Essential criteria
6. Educated to Diploma level qualification or Advanced Keyboard skills/qualification e.g. RSA 111 (or equivalent)
7. In-depth and detailed knowledge and understanding of corporate procedures, the structure, policies, plans, regulations, management, and operational procedures of the Organisation acquired through on the job training, short courses, and experience.
8. Evidence of commitment to ongoing personal development
Experience
Essential criteria
9. Experience of working in a complex organisation providing comprehensive administrative/PA service within a team
10. Experience of setting up and using filing/IT systems in a large organisation
11. Experience of dealing with confidential information, prioritising, and responding appropriately
12. Experience of dealing with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality
Aptitude and abilities
Essential criteria
13. Ability to use the full suite of Microsoft office including virtual platforms
14. Ability to take comprehensive formal minutes and transcriptions
15. Able to understand and maintain confidentiality
16. Excellent organisation/time management and communication skills
17. Ability to provide an efficient, prompt, and accurate secretarial service
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable