Following the implementation of The Homelessness Reduction Act it is an exciting time to work within our Housing Options team. If you are energetic, enthusiastic and embrace change positively, we want to hear you. You must be an excellent team player who can work in a high‑pressured, constantly changing environment and conduct yourself with professionalism and empathy.
Your next role
* Interview and case‑manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances.
* Ensure customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen’s Advice, The Courts, Police and Probation and Social Services to find positive outcomes for customers.
* Provide housing advice and assistance to customers who are experiencing or are at risk of domestic abuse.
Qualifications
* Fluent in the English language (as a requirement of Part 7 of the Immigration Act for the effective performance of a customer‑facing role).
* Subject to an enhanced Disclosure and Barring Service Check.
* Knowledge of housing law and homelessness legislation would be beneficial but not essential; full training will be provided.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
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