Overview
An exciting opportunity has arisen for a Connect Customer Advisor to join our Connect 24/7 emergency monitoring and response service. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.
Responsibilities
* Provide a high standard of person-centred care when answering calls on the community alarm system.
* Assess the service user’s needs, offer support, guidance and advice, and decide on the most appropriate action to be taken.
* This may include contacting the emergency services, a responder nominated, or the Connect Response Officers.
* Demonstrate good communication skills and respond with empathy while providing reassurance to the service user.
Hours and pattern
This post works on a shift pattern which includes weekends and night shifts. This is a part-time vacancy working 36.56 hours per week.
Requirements
* The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Contact and application
For further information, please refer to the complete job description below.
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